Question
You are required to choose product/services they want to analyse, and interview two respondents who have recently purchased the chosen product/services, to gain in-depth understanding of how the consumers go through each stage of the decision-making process. Please refer to Consumer Decision Making process as explained in Chapter 4. There are two stages of the assignment:
1. Conduct and in-depth interview for two respondents about how they go through each stage of their purchase decision-making process, the following information are to be collected from the interview:
a. What was bought (should be the same product for both respondents)
b. What type of purchase it was (habitual, limited or extended) and whether it was a low or high
involvement decision?
c. Purchase decision making process:
i. What triggered the problem recognition?
ii. Time (cost and benefit) associated with information search and what was involved in the information search.
iii. What were their evaluation criteria, which brands were in their consideration sets and how they made their decision?
iv. Where and how it was purchased and the environmental triggered happening at this stage of decision making process.
v. What happened at the post purchase stage?
2. Report the findings and analyse whether or not there are any differences between the interview results and the literature (theories).