Job and Process Design

Job and Process Design

Operation Management

Week 4 Discussion

Please respond to the following:

Facility Design must be integrated into and support both Job and Process Design. From the list below, which design would best fit your work environment and why? Provide a summary about how your selection applies.
Be sure to respond to at least one of your classmates’ posts.
Week 5 Discussion

Review “Bank USA: Forecasting Help Desk Demand by Day” from the end of Chapter 9 in the textbook. Then, please use the information to respond to the following:

From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
Be sure to respond to at least one of your classmates’ posts.
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Week 6 Discussion

Please respond to the following:

Select a service process and describe the flow using no more than ten process steps.
Discuss where bottlenecks are likely to occur and suggest improvements to the process flow.
If you can obtain data, estimate the throughput for the process.
Be sure to respond to at least one of your classmates’ posts.
Week 7 Discussion

Please respond to the following:

Select a goods-producing organization and a service-providing organization of your choice. Suggest ways each organization can make aggregate planning decisions using the variables described in Exhibit 13.3 in the textbook, OM.
Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.
Be sure to respond to at least one of your classmates’ posts.

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